Last updated: September 2026
These terms outline the rules and expectations for using PawPass NZ. By creating an account, you agree to these terms.
PawPass NZ is a marketplace platform connecting independent grooming businesses with pet owners. We are not a grooming service provider.
Groomers listed on PawPass NZ are independent businesses, not PawPass NZ employees or agents. Each groomer is responsible for their own business operations, insurance, and service quality.
PawPass NZ is not responsible for the quality, safety, or outcome of grooming services provided by independent groomers on the platform. Any concerns about a specific grooming service should be raised directly with the groomer.
A $20 NZD deposit is collected by PawPass NZ on behalf of the groomer and transferred to the groomer within 3 business days of a completed appointment.
Deposits are non-refundable if the pet owner cancels within 24 hours of the appointment. If a groomer cancels, the full $20 deposit is refunded to the pet owner within 5 business days.
The Pro groomer subscription is $49 NZD per month, billed monthly once the free bookings are ended if subscribed. Free tier groomers are limited to 3 bookings per month.
Subscriptions can be cancelled anytime from the billing section in settings with no penalty.
PawPass NZ provides the lost pet alert system as a best-efforts service. We do not guarantee recovery of lost pets. The alert system relies on community members scanning a pet's QR tag and is not a substitute for other lost pet recovery efforts.
Users must be 18 years or older to create an account. By creating an account, you confirm that you meet this age requirement and that the information you provide is accurate.
PawPass NZ reserves the right to suspend or terminate accounts that violate these terms. This includes misuse of the platform, fraudulent activity, or behaviour that harms other users.
These terms are governed by the laws of New Zealand, including the Privacy Act 2020, Fair Trading Act 1986, and Consumer Guarantees Act 1993.
If you have a dispute or concern, please contact us at pawpassnz@gmail.com and we will do our best to resolve it promptly.
If you have any questions about these terms, please contact us at pawpassnz@gmail.com.