Privacy Policy

We collect the following personal information to operate PawPass NZ:

• Name — your full name as a pet owner or groomer.
• Email — used for account login, booking confirmations, and notifications.
• Phone — for contact regarding bookings and lost pet alerts.
• Pet health data — breed, age, colour, medical notes, vaccinations, allergies, and vet clinic details.
• Location data from tag scans — approximate location when a PawPass smart tag is scanned.

We collect your information to:

• Operate the platform and provide our services to you.
• Connect groomers with pet owners for grooming appointments.
• Send lost pet alerts to help reunite owners with their pets.
• Process bookings and manage appointment deposits.
• Communicate with you about your account and our services.

Your data is stored securely on encrypted servers using industry-standard security measures including SSL encryption and secure cloud infrastructure.

We keep your personal information for as long as your account is active. You can request deletion of your account and associated data at any time. When you request account deletion, we will remove your personal information from our systems.

Payment information is processed securely by Stripe, a PCI-DSS compliant payment processor. PawPass NZ does not store your card details.

When a lost pet tag is scanned, the approximate location of the scan may be shared with the pet owner to assist in reuniting them with their pet. This location data is not stored permanently.

We use essential cookies to keep you logged in and improve your experience. We do not use advertising cookies.

We do not sell personal data to third parties. Your information is only used to operate PawPass NZ and provide our services to you.

Under the NZ Privacy Act 2020, you have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, email us at pawpassnz@gmail.com and we will respond within 20 working days.

This privacy policy is governed by the New Zealand Privacy Act 2020.

If you have any questions about this privacy policy or how we handle your data, please contact us at pawpassnz@gmail.com.